Phase II: Achievement in Quality

In Phase 1 you laid the foundation for a CQI culture.

It’s now time to build upon that foundation!

• Develop approaches that are systematic and integrated throughout your center
• Recognize and reward your employees as highly valued individuals
• Nelson, Bob, Ph.D. (1994). 1001 Ways to Reward Your Staff. Workman Publishing, New York.
• Handbook for Improvement- 3^rd Edition.  Executive Learning, Inc.  www.elinc.com
• Buckingham, Marcus and Coffman, Curt. (1994). First Break All the Rules.  Simon & Schuster, New York.
• Gostick, Adrian and Elton, Chester (2009).  The Carrot Principle.  O.C. Tanner Company, New York.
• AHCA Quality Improvement Committee (2009).  Improving Staff Satisfaction: What Nursing Home Leaders are Doing.
• Achieve sustainable positive clinical outcomes
• Continue your quality journey by applying for the Silver level AHCA/NCAL National Quality Award
• www.ahcancal.org

www.baldrige.nist.gov
See the Baldrige assessment tool 

Embrace the journey!