Why do I need to log in to register?
- AHCA and NCAL are now using our new membership database to check for membership status. In the past, we granted membership benefits through a different system which was not as thorough in confirming membership status.
- Our new system requires each person to have a unique record with a username and password in order to log in and register and/or pay for events.
How is membership in AHCA/NCAL determined?
- You derive membership status based on the organization with which you are affiliated. As long as we have you in our system as working for a state association, a member facility, an Associate Business Member (ABM), or a company that owns a member facility, you’ll be granted membership status.
Do I have to register and pay online or do I have another option?
What if I am registering for more than one person or multiple facilities?
- After logging in to register for an event, click on the register others button (Note that this option is not available for all meetings).
Is the login information the same for the AHCA web site as for the payment section of this event?
- No. You still need to use the same login you have been using to access members' only content.
- Eventually they will be the same. You can look for this in the coming months.
Why do I need to pick a facility?
- AHCA/NCAL membership is derived based on the company/facility for which you work. As long as we have you in our system as working for a state association, a member facility, an ABM, or a company that owns a member facility, you will be granted membership status.
Can I create a new account if I do not already have one?
- Yes. You can create a new account by entering the information requested, finding your company from our membership lists and linking your new record to that company to establish your record as a member.
How do I edit my account information?
- Edit your personal contact information here.
I need to edit my facility’s information – can I do that?
- No. This information is controlled by your state association and you should contact them directly if you see information you believe should be changed.
I have always received member pricing – why not now?
- Our new system must find a link between your name and a member facility or company. If it cannot find this, you will not be granted member benefits.
- In many cases we have found people have a record in our system, but it was never linked to a member facility or company. Therefore it does not show as a member.
- To correct this, you should log in and link yourself to your facility or company.
What is the best way to search for my name or my company?
- Less is more. Our system looks for an exact match so if the information you put in does not match exactly it will not return any results.
- Try putting in just some of your information, not all of it. Instead of entering your entire name or the entire name of your company and all the possible information, just enter a portion of the information. The system will present you with more choices this way.
What do I do if I…
Can not find my name.
- Try using some of you name, not all of it. Instead of searching for William Radison, try looking up just Radison or Radi.
- The system will return all the possible matches and you can choose the correct item.
- If you still can not find it, you may not have a record in our system. You can establish a record here or by using the link on that page.
Cannot find my facility.
- Try using just some of the company name. Less is more. Instead of putting in the full name, try just the main portion of the name – we might have your company in our database by a slightly different name. If you company is Shady Grove Senior Living Inc., try just looking up Shady Grove or even just Shady.
- Also, do not fill out all the search fields, try just one or two.
- Our system looks for an exact match, so the more information put in the greater the chance something is different and it will not "find" it.
Don’t have an email address in your system.
- If you have attended a meeting recently and have a record in our system but there is no email address, you may contact Membership at AHCA and someone will assist you.
Have a new email address
Work at a different company now
Do not have my password or have forgotten it.
- Use the "Forgot my password" link, enter the email we should have on file for you and it will be sent to you immediately.
- If the system says you do not have a record, you can establish a record.
I have been told my company is not a member.
- Contact Membership at AHCA. Sometimes we do not have a complete record on your company and the information you provide can help us fix that. Sometimes we may need to contact your state association to resolve the discrepancy.
Have questions or other problems.