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Meet Our Sponsors
Page Content Pinnacle Quality Insight
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Pinnacle Quality Insight offers Customer Satisfaction Measurement to senior care providers. We believe health care should be evaluated just like it is administered, individually. Our customer feedback process is the easiest way to understand and react to the voice of your customer. We interview, by phone, seniors and their family members about their experience. Respondents are asked open-ended questions, rating questions, and encouraged to expound on areas of importance. In addition to the global benchmarks, the personal feedback allows the provider to address each individual’s unique needs.
Question: In 2012, how can your company help AHCA/NCAL members affect quality care outcomes?
Answer: Pinnacle offers customer satisfaction measurement for senior care providers. Our person-centered approach to satisfaction measurement is designed to deliver real-time personal feedback along with global benchmarks. This feedback has helped our clients focus on resident-centered care, prepare for QIS, and identify potential risk areas.
Stan Magleby
CEO |
 Chris Magleby
COO |
Rich Goaslind
Director of Business Development
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eHealth Data Solutions
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eHealth Data Solutions provides data analytics that address clinical, administrative, and reimbursement concerns which enable organizations and facilities to pro-actively convert their data into meaningful, measurable action. Our suite of products: CareWatch®, RiskWatch®, and UB Watch™ work together to enhance organizational performance and continuous quality improvement using an evidence-based approach. These innovative web based information systems focus on providing accuracy, a reliable foundation for MDS assessments, UB-04s, RUG rates, occurrence reporting, and treatment plans while emphasizing quality of care. With a proven return on investment, eHDS services increase the transparency and accountability of clinical, administrative, and billing activities. |
Question: In 2012, how can your company help AHCA/NCAL members affect quality care outcomes?
Answer: eHDS helps organizations gain control over events and trends in their facilities. Our data capture and trending intelligence help customers see the big picture, target specific outcomes, and respond appropriately. Customers reap the rewards of making better decisions by improving resident care, receiving appropriate reimbursement, reducing errors and lowering operating expenses.
John Sheridan
President and CEO |
Candace LaRochelle
Manager of Business Operations |
Jeff Mukamal
Senior Representative
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Kronos Inc.
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Since 1977 Kronos has been helping organizations manage their most visible, and expensive strategic asset - their workforce. How? By giving them the tools they need to help hire the very best people, staff them appropriately, and control ongoing labor costs.
The Kronos for Long Term Care™ Suite includes Hiring, HRMS, Scheduling, Time & Attendance and Payroll.
This easy-to-own workforce management solution set makes complete automation and high quality information a reality for large and small LTC providers alike.
Kronos is today serving more than 6,000 LTC communities across 270 multi-site LTC companies and almost 1,000 independents and we'd like to help you continue to staff for Quality!
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Question: In 2012, how can your company help AHCA/NCAL members affect quality care outcomes?
Answer: The most important part of your operation is your people, and staffing affects outcomes. Kronos provides tools to screen candidates for behavioral characteristics that make good caregivers, and we follow that with a staffing solution that helps you place the right people in the right jobs to maintain Quality and control labor costs.
Ed Boule
Account Executive, LTC |
Jim Conley
Account Executive, LTC |
Doug Montgomery
Account Executive, LTC |
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Medline Industries / Providigm Health Care
My InnerView
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With the largest private database of customer and workforce satisfaction metrics, My InnerView gives assisted living, senior housing, and skilled nursing leaders the research, insights, and solutions to provide the highest quality care.
As a combined business unit of National Research Corporation, My InnerView and OCS empower clients and partners throughout the entire post-acute continuum of care, including skilled nursing, assisted living, continuing care retirement communities, independent living, home health, hospice, and more. The company offers market-leading survey solutions, predictive tools, data analytics, quality and outcomes reporting, financial insights, and the nation’s largest comparative databases. My InnerView and OCS partner with more than 12,000 post-acute providers.
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Question: In 2012, how can your company help AHCA/NCAL members affect quality care outcomes?
Answer: My InnerView is committed to representing the true voice of nursing home and assisted living residents, families, and employees with the most insightful quality measurement solutions and satisfaction surveys in the post-acute continuum of care. Knowing what matters most and where to focus quality improvement leads to more positive outcomes.
Christine Lang
VP of Client Programs and Services |
Rich Kortum
Regional Business Development Director
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Darren Prouty
Regional Business Development Director |
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PointRight, Inc.
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PointRight, the healthcare and insurance leader in predictive data analytics and decision-support services, can help you:
- Achieve MDS data accuracy
- Reduce hospitalizations, falls, pressure ulcers and unexpected mortalities
- Maximize accurate reimbursement
- Lower clinical and legal risks
- Predict and improve survey outcomes
- Analyze competitive performance
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Question: In 2012, how can your company help AHCA/NCAL members affect quality care outcomes?
Answer: Our proprietary services assist facility clinicians and managers and the organizations that insure them in measuring, benchmarking and ultimately improving clinical, financial and operational performance, and reducing the cost of professional liability risk. We take our clients from insights to informed decisions that result in predictable and profitable results. Using some of the largest and best databases in the industry, our nationally recognized subject matter experts, researchers, and technologists expertly translate disparate data into usable information that enhances quality of care, streamlines clinical and administrative operations and increases profitability.
Jeff Merselis
MBA, VP, Business Development |
Cheryl Field
Vice President, Healthcare |
Jane Niemi
Senior Healthcare Specialist |
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Team TSI
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TEAM TSI offers data-focused solutions to long-term care providers for improved reimbursement, survey preparedness, event tracking and more. With 24-hour online access to tools designed for healthcare data collection, reporting and analysis, clients can effectively enhance quality and compliance. Dynamic dashboards and customizable reports allow providers to view and analyze data and trends, and compare themselves to a nationwide database of peer organizations. Today, long-term care providers look to us for clinical and regulatory knowledge, state-of-the-art technology and excellent customer service. |
Question: In 2012, how can your company help AHCA/NCAL members affect quality care outcomes?
Answer: IntelliLogix™, Team TSI’s flagship web-based application is our industries most preferred risk management & quality outcomes data driven reporting & analysis product. Users can easily identify trends, root causes, pin point at-risk areas as well as quality related outcomes ranging from the corporate to drilling to resident specific areas.
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Upstairs Solutions
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E-Learning From Upstairs Solutions Delivers Better Training, Better Tracking and Better Results for Senior Care Providers.
Upstairs Solutions is a provider-owned company with the mission to continually raise the bar in senior care training. We offer more than 150 online courses, specifically developed for senior care, and an easy-to-use record-keeping system (LMS) to manage and track training, licenses and competencies. Upstairs Solutions’ online training is cheatproof and uses multimedia to create engaging and interactive courses for orientation, compliance training and in-service instruction. |
Question: In 2012, how can your company help AHCA/NCAL members affect quality care outcomes?
Answer: Upstairs Solutions is a true partner in providing e-learning solutions that enhance training for staff through a proven instructional design process that delivers a curriculum of more than 150 courses dedicated to educating on best practices and quality of care issues to ensure compliance and create a survey ready environment.
Cheryl Dillon
Chief Clinical Officer |
Trish Hoyt
Business Development Manager |
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