Quality Summit

Thank you for attending this year’s Quality Summit. We hope you were able to gain knowledge from our partners and keynote speakers in Kissimmee, FL. Save the date and mark your calendar for next year’s Quality Summit, May 22-24.

 ‭(Hidden)‬ Registration

Attendee Eligibility

Attendee registration for this event is exclusively for long term care and post-acute care providers. Registration and attendance for companies and individuals who sell or market products and/or services to provider organizations is limited to sponsorship opportunities. AHCA/NCAL reserves the right to grant final approval for all registrants to attend this conference.

Registration Rates

Deadline: Thursday, May 5, 2022
  • AHCA/NCAL Member: $500
  • First-Time Attendee (Member): $400
  • Each Additional Member, from same facility: $450
  • State Executive Member: $325
  • Attendee Non-Member: $695
  • Discounted Quality Award Examiners: $300

All registrations include:

  • The opportunity to earn up to 11.0 CEs
  • Two Breakfasts, luncheon, and two evening networking receptions

VIRTUAL CURATED CONTENT REGISTRATION OPTION

If you are unable to travel to The Gaylord Palms but still wish to participate in the 2022 Quality Summit, then this Curated Virtual Content option is for you! This option will offer selected sessions from the Quality Summit via audio synched to PowerPoint presentations. The recordings will be available post-event and virtual attendees will be notified when their package is available to view via ahcancalED. Eight CEs are available with this option.

Registration fees: $300/members and $695/non-members. Just select the Virtual Content option when registering.


 

General Information

Substitutions
Substitutions will be allowed up to five (5) calendar days prior to the conference.  Conference registration changes and/or substitutions must be made in writing via fax to (415) 293-4743. (Attn: AHCA/NCAL Registration), or contact the Quality Summit Registration Support Center

Cancellations/Refunds
Cancellations received on or before Thursday, May 5, 2022, will be refunded minus a $75.00 administrative fee. Any change or cancellation must be made in writing.  Refunds will not be issued after Thursday, May 5, 2022. Refunds will be processed within five (5) days following the end of the conference. Refunds or credits will not be made on no-shows. 
 
Conference Attire
Business casual attire is suitable for all meetings, sessions, and receptions. Please remember to bring a sweater or jacket for air-conditioned rooms.
 
By registering for and/or attending the event, I acknowledge and agree that photographs, video, and other recordings of the event may be taken by AHCA/NCAL or parties acting on behalf of AHCA/NCAL and that these photographs, video, and other recordings may be used by AHCA/NCAL in any media now known or later invented for any purpose related to AHCA/NCAL’s mission, including educational, promotional, and awareness-related use. I give to AHC/NCAL unlimited permission to use my name, likeness, image, statements, and other information I may give to AHCA/NCAL whether through registration, at the event, or otherwise that may be necessary for AHCA/NCAL to make use of its rights in photographs, video, and other recordings.

 ‭(Hidden)‬ Hotel & Travel Information

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Gaylord Palms Resort & Convention Center

6000 West Osceola Parkway
Kissimmee, FL 34746
 


Make Your Reservation Early!

Convention Management Resources Inc., (CMR) is AHCA/NCAL’s Quality Summit official registration and housing company. Please register and make your hotel reservation online. Conference registration is required to secure your hotel reservation.

Room Rates & Taxes

AHCA/NCAL has arranged for special group rates of $279.00 per night single or double occupancy plus appropriate tax and service charges. This rate will be extended two days prior to conference dates, based on availability.  Reservations must be made by Thursday, May 5, 2022. Reservation requests made after this hotel deadline will be based on availability at the prevailing rate determined by the hotel. The hotel requires a first-night deposit of room and tax to guarantee accommodations.

 ‭(Hidden)‬ Networking Activities

PLEASE NOTE: All activities are open to all conference guests and occur simultaneously on Thursday, March 21. Choose one of these exciting options!

Golf Outing

Location: TPC Tampa Bay
Cost:  $115 per golfer (includes round-trip transportation)
Time:
12:00pm (The required pace of play for TPC Tampa Bay is 4 hours 22 minutes)

 
The Bobby Weed designed 18-hole course earned a 4.5-star rating from Golf Digest and is one of the top five courses in Florida according to Florida Golf Magazine. This course is one of two in Tampa Bay designated as an Audubon Cooperative Sanctuary. Golf package includes green fees, cart fees, and practice facility privileges. Golf clubs and shoes are available for an additional cost. Includes lunch.

Paddle Board and Kayak Tour

Location: Marriott Waterside Hotel & Marina
Cost:  $72 per person
Time: 2:00pm - 4:00 pm

Get out on the water for a two-hour tour on either a paddleboard or kayak. Spend time on the beach at Davis Island, and enjoy the sunshine and good company before returning to the Marriott Waterside Hotel & Marina. Includes lunch.


Mixology Class

Location: Tampa Marriott Waterside Hotel & Marina, Pool Deck
Cost:  $64 per person
Time: 2:00pm - 4:00 pm
 
The Mixology Class will entail 2 cocktails (hands on for all participants), along with hors d’ oeuvres that will complement the drinks. Join your IO Peers for this fun class!

 ‭(Hidden)‬ Health & Safety Protocols

We value the health, safety and well-being of our members and the residents they care for above all else. We have been closely monitoring the evolving situation with COVID-19 and the Omicron/Delta variants, CDC guidance and state/local mandates. Based on these factors, the following health and safety protocols will be in effect for the 2022 AHCA/NCAL Quality Summit at the Gaylord Palms Resort & Convention Center in Kissimmee, FL.

All those attending in person will be required to:
  1. Provide proof you are fully vaccinated against COVID-19 To be considered fully vaccinated, you must be two weeks past your second dose in a 2-dose series (Pfizer or Moderna) or two weeks past a single-dose vaccine (J&J/Janssen)
  2. Based on Osceola County (FL) and Gaylord Palms Resort & Convention Center health and safety standards, facial covering/mask are recommended, when exiting, or moving throughout indoor, public common areas, including indoor meeting and event spaces.

Additional information regarding providing proof of vaccination is forthcoming. Please check this page frequently for updates.

In the meantime, should you have any questions about this policy, or if you wish to discuss accommodations for special circumstances (i.e., medical, or religious), please direct your inquiries to meetings@ahca.org.

Anyone who has experienced COVID-19 symptoms, tested positive for COVID-19, or been exposed to a COVID-19 positive individual within the last 14 days prior to attending the conference should stay home to avoid the risk of infecting others.

The Gaylord Palms Resort & Convention Center COVID-19 Health and Safety cleanliness standards include contactless service, deeper and more frequent cleaning, and an emphasis on hygiene and cleanliness with hand sanitizing stations for guests in high touch-point areas and public spaces.



 ‭(Hidden)‬ Discounted Disney Tickets

disney.jpg​Disney currently provides exclusive After 1PM and After 5PM Twilight Tickets and special discounted multi-day tickets to Quality Summit attendees that are not available at our Ticket Windows. The multi-day tickets include a complimentary bonus visit to an additional Disney experience.  (Due to Covid-19 these options have been modified to include the mini-golf and Disney Oak Trail golf options.
 
To purchase specially priced Disney Meeting/Convention Theme Park tickets, please call 407-566-5600 or CLICK HERE.  Tickets are valid 7 days pre, during, and 7 days post meeting dates.  Please note the cut-off date for advance purchase savings is 05/13/2022.   
 
Please note: With the new Disney Theme Park Reservation System and park capacity limitations, it’s important to lock in your visit as soon as possible.  A park reservation is required for entry along with the ticket.

​CMS Opening Keynote

 ‭(Hidden)‬ Lee A. Fleisher, MD

leefleisher.pngLee A. Fleisher, MD, was named the Chief Medical Officer and Director of the Center for Clinical Standards and Quality for the Centers for Medicare and Medicaid Services in July 2020. In this capacity, he is responsible for executing all national clinical, quality, and safety standards for healthcare facilities and providers, as well as establishing coverage determinations for items and services that improve health outcomes for Medicare beneficiaries. He is also Professor of Anesthesiology and Critical Care and Professor of Medicine at the University of Pennsylvania Perelman School of Medicine. From 2004 through July 2020, he was the Robert D. Dripps Professor and Chair of Anesthesiology and Critical Care and Professor of Medicine at the University of Pennsylvania. He remains a Professor of Anesthesiology and Critical Care and Medicine at the Perelman School of Medicine at the University of Pennsylvania and Senior Fellow of the Leonard Davis Institute. Read More

Fleisher received his medical degree from the State University of New York at Stony Brook, from which he received the Distinguished Alumni Award in 2011. His research focuses on perioperative cardiovascular risk assessment and reduction, measurement of quality of care, decision making, implementation of cultural change and health policy. He has received numerous federal, industry and foundation grants related to these subjects and has published 175+ original articles, over 200 editorials, reviews and book chapters, and nine books and collaborates with anthropologists, sociologists, as well as faculty from law, business and nursing.

​Closing Keynote

 ‭(Hidden)‬ Jerald Cosey, HFA

JCosey.jpg​Jerald Cosey is a senior healthcare leader, patient advocate, consultant, and professional speaker. He is the operational leadership development director for American Senior Communities (ASC), the largest senior living and senior healthcare company in Indiana. In this role, he is dedicated to developing leaders for over 90 skilled nursing and assisted living communities in Indiana and Kentucky. 

Jerald recently served as executive director of Greenwood Meadows; a skilled nursing facility operated by ASC which earned the 2019 American Health Care Association’s Silver Quality Award.

Jerald graduated from Kentucky State University in 1990 with a BA in Business Administration. He is the founder of Graceful Moments, an outreach ministry focused on minimizing isolation within the senior living community. Experiences he had during outreach led Jerald to complete work for his Health Facility Administrator license and Nurse Aide certification in 2013.
 
Jerald is a member of the Board of Directors of the Indiana Society for Post-Acute and Long-Term Care Medicine and the National Speakers Association.  He is committed to advancing senior healthcare as a speaker, consultant, and patient advocate.

Summit Agenda

 ‭(Hidden)‬ Monday, May 16

  • 11:00am – 5:00pm
    Registration Open
  • 1:00pm - 2:30pm
    Concurrent Sessions - Pick 1 of 4 Options

    Overcoming the Crisis – Recruitment and Retention Opportunities for Building a Strong Direct Care Workforce

    Brought to you by the Workforce Committee Speaker: Emily Dieppa, Director of Workforce Development, PHI


    Description: More than ever, long-term care employers are struggling to find - and retain - the direct care workers they need to provide quality, person-centered supports to older adults and people with disabilities. Challenges connected to widespread labor shortages and steep competition from higher paying entry-level work in other sectors have been exacerbated by the devastating effects of a national pandemic. In this session, PHI will discuss the current state of the direct care workforce and share practical lessons, best practices, and strategies that help expand targeted recruitment and center a culture of retention to disrupt the cycle of turnover and stabilize direct care staffing.

    Learning Objectives:

    1. Attendees will be able to explain the state of the direct care workforce, including key labor and demographic trends that affect job quality, recruitment, and retention.
    2. Attendees will be able to apply effective targeted recruitment strategies that help identify and attract suitable and ready direct care job candidates.
    3. Attendees will learn new strategies to build a workplace culture and engagement practices that support retention and disrupt turnover.


    Leadership Roundtable
    Speakers: TBD
    Description: This town hall session will feature industry leaders discussing hot topics. More details are coming soon.
    Learning Objectives: TBD

    First Things First—Planting the Seeds of Quality Care
    Speakers: Michael E. Perry, PhD, Chief Executive Officer, KATALIS Wendy Perry, MS, RN, Principal, Co-Founder, KATALIS

    Description: Since 2020, providers and staff in the Long-Term Care community have navigated an unparalleled period of prolonged stress and pressure—caring for an at-risk population during a global pandemic; responding to universal calls for change, equality, and justice; and struggling to provide high quality patient care and maintain self-care in a highly unstable environment. Quality care, for every organization in the LTC industry, is the by-product of at least three ingredients: purpose, relationships, and a culture of prioritizing care for those who provide care.

    Learning Objectives:

    1. Participants will establish new connections and deeper mutual understanding to enhance the quality and depth of their conversations.
    2. Participants will develop insight on how relationships create value that compels more careful listening, attention to individual needs, and motivation to tackle difficult challenges as a team.
    3. Participants will take away methods for prioritizing caring for those who provide care in their facilities and communities.
    4. Participants will recognize the connection between the work of diversity, equity, and inclusion and the work of establishing and preserving meaningful relationships.
    5. Participants will possess a basic understanding of how their care for self and each other might help them to recognize and attend to the needs of a diverse patient population.


    Medline Sponsor Session: Nursing Home Survey and Enforcement - Staying Prepared in 2022 and Beyond
    Speaker: Patrick Campbell, RN, BSN, Training Coordinator, CertiSurv
    Description: Now that surveys are no longer suspended, states are catching up on complaints and resetting the schedule for annual recertifications. In this session, learn about what exemptions are still in place for you and the surveyors, tips on how to increase survey preparedness including your Facility assessment, QAPI, and infection prevention and control.
    Learning Objectives:

    1. Discuss what CMS guidance states have received to manage the survey schedule.
    2. Review current and expired waivers to assure you stay in compliance and that you are taking advantage of relief offered.
    3. Review current trends in deficiency citations and discuss strategies to avoid them. strategies to assess your readiness and support compliance in areas of quality of care and quality of life impacted by COVID-19.
  • 2:30pm – 3:00pm
    Marketplace Meetup

    ​An opportunity to Meet our Sponsors and learn about products or services that can improve your organization’s performance or further enhance resident care.

  • 3:00pm - 4:30pm
    Concurrent Sessions - Pick 1 of 4 Options

    Infection Prevention and Understanding the “Bugs”
    Brought to you by the Clinical Practice Committee

    Speakers: Kara Jacobs Slifka, MD, MPH, Medical Officer and Team Lead, Long-Term Care Team, Centers for Disease Control and Prevention
    TBD

    Description: Infection prevention and control is becoming increasingly important as new “bugs” emerge.  Unfortunately, there are Multi-Drug Resistant Organisms that are fatal because there are few warning signs until it becomes too late.  It is crucial to consider what cleaning and disinfection products are used in addition to following proper precautions. This session will explore the “bugs” and how to prevent the spread of infection and will include an update on infection prevention measures related to COVID-19 or coronavirus.

    Learning Objectives:

    1. Describe an effective prevention program for preventing the spread of infection.
    2. Discuss best practices for preventing the spread of infection.
    3. Explain the importance of effectively cleaning the environment and what products are most effective.


    OSHA Regulations and Inspections in Long Term Care
    Speakers: Pedro P. Forment, JD, Principal, Jackson Lewis P.C.

    Description: This session will focus on OSHA regulations of concern to long term care and discuss how best to come into compliance, share tools and resources to prepare for a potential OSHA inspection, and ultimately what to expect in the event of an OSHA inspection.

    Learning Objectives:

    1. Discuss the specific scope and coverage of the "Emergency Temporary Standard" (ETS) in the long-term care industry.
    2. Describe the key requirements of the ETS.
    3. Discuss best practices for ensuring compliance with the rule.


    Self-Care: It’s Time to Put Yourself First!
    Speakers: Anna Fisher, DHA, QCP, CMDCP, CDP – Director-Quality & Education, Hillcrest Health Services; Pamela L. Truscott, MSN, RN, QCP, DNS-CT – Director, Clinical and Regulatory Services, AHCA/NCAL

    Description: Long term care facilities are incredibly stressful environments. Working with people can be stressful. The staffing crisis and COVID-19 have exacerbated stress, creating even more challenges for those who work in long term care. This session is aimed at reinvigorating your passion for long term care by providing you with tools and resources you can immediately use to decrease your perceived stress levels and help your team members do the same. Self-care is absolutely essential and is the secret to surviving stressful situations. If you are not taking care of yourself first, how can you be expected to take care of others? It is time to put yourself first!

    Learning Objectives:

    1. Identify stressful situations within their environment.
    2. Employ stress reduction techniques that work.
    3. Decrease their overall perceived stress levels.


    PDPM Data Trends:  Are we Identifying Care Needs and “Right Sizing” Care as CMS Intended?
    Moderator: Daniel E. Ciolek, PT, MS, PMP, Associate Vice President, Therapy Advocacy, AHCA/NCAL
    Panelists: Susan M. Battaglia, RN-BC, RAC-CT, Director of Case Mix Management & Clinical Services, Tara Cares, Robin L. Hillier, CPA, STNA, LNHA, RAC-MT, Director Reimbursement and Quality Metrics, Welcome Nursing Home, Deb Bielek, MS, CCC-SLP, Therapy Resource, Ensign Services, Inc.

    Description: On October 1, 2019, the Medicare Part A skilled nursing facility (SNF) prospective payment system (PPS) transitioned to the Patient Driven Payment Model (PDPM).  PDPM is a case-mix model that relies on the accurate assessment and coding of over 150 items on the SNF minimum data set (MDS) patient assessment instrument.  Additionally, many of the patient characteristics and care needs identified by these data elements are used for care planning, quality measures, and are being considered for incorporation into the SNF value-based payment (VBP) program.  The intent of PDPM was to incentivize care delivery based on individualized patient needs, and not based on how many services, particularly rehabilitation therapies, were furnished.     

    The panelists in this session will discuss what we have learned over the past two and a half years about PDPM.  Supported by examples of PDPM data trends reported by the Centers for Medicare and Medicaid Services (CMS) as well as analyses conducted by AHCA, the panelists will contemplate whether the PDPM assessment process effectively identifies patient care needs, how the model performed during the COVID-19 pandemic to respond to more complex patients, and whether changes in care delivery patterns, particularly rehabilitation therapies, reflect the CMS intent of “right sizing” care while maintaining or improving the access to, and quality of care.  
     
    Learning Objectives:

    1. The participant will be able to describe key data trends that suggest that the PDPM patient assessment process is able to be responsive to different patient care needs, and ongoing challenges to successful patient assessment.
    2. The participant will understand the key data trends CMS has identified that reveal flaws in the original PDPM case-mix assumptions that may require adjustments to achieve intended budget-neutrality.
    3. The participant will be able to identify key MDS data elements and clinical outcomes to track within their own SNF to evaluate whether they are successfully “right sizing” care for their Medicare Part A patients.
  • 5:00pm - 6:00pm
    Hospitality Reception

    Sponsored by Medline and Kare

 ‭(Hidden)‬ Tuesday, May 17

  • 8:00am - 5:00pm
    Registration Open
  • 8:00am - 9:00am
    Full Breakfast Buffet
  • 9:00am - 10:30am
    Opening General Session
    Speaker: Lee A. Fleisher, MD, Chief Medical Officer and Director of the Center for Clinical Standards and Quality for the Centers for Medicare and Medicaid Services
  • 10:30am - 11:00am
    Marketplace Meetup

    ​An opportunity to Meet our Sponsors and learn about products or services that can improve your organization’s performance or further enhance resident care.

  • 11:00am - 12:15pm
    Concurrent Sessions - Pick 1 of 4 Options

    Customer Satisfaction Lessons from Gold Quality Award Recipients
    Brought to you by the Customer Experience Committee

    Moderator: Heather TerHark-Monreal, Vice President of Ancillary Services, Vivage Senior Living
    Panelists: Angela Watkins, Administrator, Magnolia Manor of Marion County, Maureen D. Carland MA, RN-BSN, NHA, Administrator, Maine Veterans Home- Scarborough

    Description: Providing good service for our patients and their families, and our staff is both crucial and expected. If we stop at patients and staff, we may find success, but we also lose opportunities.  Identifying all customers, and actively programming to assure their satisfaction is difficult. Do you consider your referral sources to be your customers?  How about care providers when patients leave your service?  Are you actively working to provide excellent customer care for your payers? What are you doing to include your durable medical equipment suppliers, surveyors and the local media in your customer list? Developing and actively working to improve these relationships will increase your chances of building life-long friends and partners.  In this session Gold Award recipients will discuss best their practices in understanding, improving, and sustaining excellence in engaging all customers.

    Learning Objectives:

    1. Identify a comprehensive list of your customers.
    2. Understand the different engagement preferences for each customer.
    3. Develop individualized strategies to pursue satisfaction for each customer.


    Focus on Life Safety
    Brought to you by the Emergency Preparedness and Life Safety Committee

    Speaker: David Hood, BA, Senior Advisor and Technical Fellow, Jensen Hughes

    Description: This session will review the most common citations on the Life Safety survey, including the emergency operations plan review, and how to avoid them.

    Learning Objectives:

    1. Understand common Life Safety Citations.
    2. Identify strategies to effectively prepare for a Life Safety Surveys.
    3. Identify steps to maintain effective and compliant emergency preparedness programs.


    Building Trust and Why it Matters
    Speakers: Kate B. Hilton, JD, MTS, Faculty, Institute for Healthcare Improvement Leadership Faculty, Atlantic Fellows for Health Equity, George Washington University, Courtney Bishnoi, Vice President of Quality & Regulatory Programs, AHCA/NCAL, Jerald Cosey, BA, HFA, CAN, Healthcare Speaker & Operational Leadership Development Director, American Senior Communities

    Description: Too often, trust is absent between leadership, management, and employees in long term care facilities. Research shows that the erosion of trust negatively affects patient quality and safety and staff well-being and vaccination uptake. This session addresses this gap by equipping leaders to use trust-building methods. Based on the science and art of trust building, this workshop provides participants an opportunity to learn and practice using innovative trust-building methods that will help them build trust with staff for vaccine uptake and develop a culture of safety and wellbeing.  

    Learning Objectives:

    1. Attendees will identify how to assess the conditions for trust in their facility
    2. Attendees will be able to identify and practice trust-building communication practices for empathy, logic, and authenticity.
    3. Attendees will be able to explain clear next steps about how to build trust at scale across their facility.


    The Role of the Medical Director in Assuring Optimal Quality Outcomes Under PDPM
    Moderator: Daniel E. Ciolek, PT, MS, PMP, Associate Vice President, Therapy Advocacy, AHCA/NCAL
    Speakers: Vicki Dodson, BSN, Senior Vice President, Patient Services, National HealthCare Corporation, Rajeev Kumar, MD, CMD, FACP, Chief Medical Officer, Symbria

    Description: The Medicare Part A Skilled Nursing Facility Prospective Payment System (SNF PPS) Patient Driven Payment Model (PDPM) was implemented on October 1, 2019.  PDPM dramatically changed the focus of care from resource use, primarily the rehabilitation therapies, to a more holistic focus on resident conditions and other characteristics that impact rehabilitation potential, resource use needs, and quality of life.  Included in these changes is an increased focus on the appropriate identification, coding, and care planning of primary and co-morbid medical conditions that need to be managed during the resident’s stay.  This became readily apparent during the onset of the COVID-19 public health emergency in March 2020.  The PDPM requires substantial involvement of the physician(s) involved in the resident’s care to achieve optimal outcomes.  This panel will discuss the challenges, opportunities, and best-practice options that providers should consider in evaluating whether physician engagement is a missing piece in assuring quality outcomes under PDPM, and if so, what can be done to complete the puzzle.

    Learning Objectives:

    1. Be able to list key PDPM data collection and care planning areas that require effective SNF-physician engagement.
    2. Be able to identify gaps in key communication processes between the SNF and the Medicare Part A resident’s physician(s).
    3. Be able to apply best practices learned in the session to improve the identification, coding, and care planning of primary and co-morbid medical conditions that need to be managed during the resident’s stay.


    Bronze Quality Award Workshop: Part I
    Speakers: Meghan K. Karstetter, MSHS, Manager, Quality Improvement, AHCA/NCAL, Tim Case, MA, MSed, Administrator, AHCA/NCAL National Quality Award Program, AHCA, Leah Chambers, MHA, Quality Improvement Manager, AHCA/NCAL

    Description: Take the first step in your Quality Award journey. In this interactive workshop, participants will respond to all criteria of the 2023 Bronze Award. Using a case study, lectures, videos, sharing and feedback, participants will complete a Bronze application for their center during the workshop.
    NOTE: Participants must attend all four parts of the workshop.


    Learning Objectives:

    1. Participants will produce a complete or near complete Bronze application.
    2. Participants will become aware of ways by which the Bronze criteria can form the foundation for a robust quality improvement culture.
    3. Participants will become aware of ways in which preparing a Bronze application can help the facility set meaningful priorities.
    4. Participants will understand ways to leverage the insight gained through the Bronze application to align management, the workforce, priorities, and quality efforts.

  • 12:15pm - 1:30pm
    Networking Lunch
  • 1:30pm - 2:00pm
    Marketplace Meetup

    ​An opportunity to Meet our Sponsors and learn about products or services that can improve your organization’s performance or further enhance resident care.

  • 2:00pm - 3:15pm
    Concurrent Sessions - Pick 1 of 4 Options

    What Needs to Happen Today for a Successful Tomorrow
    Speakers: Deb Fournier, Gero-RN, MSB, CHC, CPHQ, Chief Operations Officer, Maine Veterans' Homes, Reed Mick, PhD, LSSBB, Senior Manager, RMA Associates, LLC

    Description: Organizations need strategic plans that are bold, well-resourced, integrated, implementable, realistic, agile, and inspiring. While many organizations are increasingly skillful at strategic planning, executing the plans is still a challenge. The future is unpredictable, and as providers begin to recover from the effects of the COVID-19 pandemic, they need to be flexible and responsive to ever-changing circumstances. No longer should strategies simply sit in nice three-ring binders on the shelf; they should be dynamic processes that facilitate organizational learning and adaptation.

    Learning Objectives:

    1. Identify practices and processes that allow organizations to plan and execute strategy in complex, unpredictable, and uncertain environments.  
    2. Describe how to create an agile, resilient, and strategy-focused culture.
    3. Explain the importance of key performance indicators.


    Data: Going Beyond the Buzzwords to Improve Operations
    Speakers: Vincent Fedele, MBA, Partner & Chief Operating Officer, Zimmet Healthcare Services Group, LLC

    Description:
    We have a data problem in skilled nursing.  Available information is often fragmented, outdated or unreliable.  Skilled nursing performance measures are plagued by a systemic lack of context and perspective, forcing providers to rely on distorted business intelligence.  This session will focus on how providers can effectively utilize reliable claims-based analytics to improve reimbursement-compliance, case management and market positioning in a value-based care environment.  Insights from our proprietary database of Medicare and Medicare Advantage claims will be presented with the goal of improving data-driven decision making.

    Learning Objectives:

    1. Identify some of the existing challenges with skilled nursing market data.
    2. Determine claims-based metrics that can be used to improve position and performance.
    3. Learn how to employ data-driven decision making with reliable data to improve operations.


    QAPI: It’s Not Just for SNFs
    Brought to you by the NCAL Quality Committee

    Speaker: Sara Sutherland, Interim Executive Director, Avamere at Bethany, Jennifer Svoboda BSW, MHA, Director of Standards, Avamere

    Description: Quality Assurance and Performance Improvement (QAPI) is not just for skilled nursing facilities; in fact it is used in many industries and can be used in assisted living (AL). Providers must think of quality improvement holistically -how organizations are run impacts quality and improving quality can drastically improve your business. By operationalizing business systems, you can drive quality. These systems should support quality and acceptable business practices as well. In this session, attendees will learn how they can use QAPI and performance improvement projects (PIP) to improve quality in their AL. Attendees will understand the business case for quality This session will be a hands-on session, sharing QAPI templates and walking through them to understand implementation. Attendees will also learn how to implement a PIP by going through examples of PIPs. Presenters will share how to use LTC Trend Tracker with QAPI and PIPs and how these can help you with your Quality Award journey. Learn about best practices for these quality improvement practices, including barriers to implementation and how to address them so you can start or continue your quality journey.

    Learning Objectives:  

    1. Attendees will understand the business case for quality improvement including how systems should support quality.  
    2. Attendees will understand how operationalizing business systems can drive quality.  
    3. Attendees will understand how to implement QAPI in their assisted living.


    Can you Afford to Provide Quality with Your Contracted Rate? Resources to Evaluate Your Rate Risk
    Speakers: TBD
    Description: More details are coming soon.
    Learning Objectives: TBD


    Bronze Quality Award Workshop: Part II
    Speakers: Meghan K. Karstetter, MSHS, Manager, Quality Improvement, AHCA/NCAL, Tim Case, MA, MSed, Administrator, AHCA/NCAL National Quality Award Program, AHCA, Leah Chambers, MHA, Quality Improvement Manager, AHCA/NCAL

    Description: Take the first step in your Quality Award journey. In this interactive workshop, participants will respond to all criteria of the 2023 Bronze Award. Using a case study, lectures, videos, sharing and feedback, participants will complete a Bronze application for their center during the workshop.
    NOTE: Participants must attend all four parts of the workshop.

    Learning Objectives:

    1. Participants will produce a complete or near complete Bronze application.
    2. Participants will become aware of ways by which the Bronze criteria can form the foundation for a robust quality improvement culture.
    3. Participants will become aware of ways in which preparing a Bronze application can help the facility set meaningful priorities.
    4. Participants will understand ways to leverage the insight gained through the Bronze application to align management, the workforce, priorities, and quality efforts.

  • 3:15pm - 3:45pm
    Marketplace Meetup

    ​An opportunity to Meet our Sponsors and learn about products or services that can improve your organization’s performance or further enhance resident care.

  • 3:45pm - 5:00pm
    Concurrent Sessions - Pick 1 of 4 Options

    Silver Quality Award session
    Speakers: Tammy Q. Kelly, PT, LNHA, RAC-CT, RAC-CTA, Director of RAI & Clinical Reimbursement, CCR Inc.

    Description: This session is designed for centers that have received a Bronze Award and will help these centers assess their readiness to apply at the Silver Award level. The session will focus on use of the Silver Self-Assessment Instrument as a primary tool to determine readiness. Participants will consider key operational areas and results elements, their center’s systems relative to these operational and results areas, and the degree to which regular assessment/improvement is taking place. Participants will conclude the session with a clear indication as to whether their center is ready to proceed with a Silver application.

    Learning Objectives:

    1. Participants will be able to integrate content from their Bronze application, including feedback, into a Silver application.
    2. Participants will review the operational areas addressed at the Silver Award level, as indicated by the Silver Self-Assessment instrument, including strategic planning, customer needs assessment, and key performance measures.
    3. Participant will review the results elements addressed at the Silver Award level, as indicated by the Silver Self-Assessment instrument, including clinical results, internal work process results, and internal/external audit results.
    4. Participants will gain a better understanding of Silver application requirements and their center current level of readiness to address these requirements.


    Crossing the Divide: How Do We Work Better Together?
    Speaker: Holly Harmon, RN, MBA, LNHA, FACHCA, Sr. Vice President, Quality, Regulatory & Clinical Services, AHCA/NCAL

    Description: Hear from national representatives with different perspectives around the delivery of care and services for residents in nursing homes. Each speaker will share the mission and goals of their organization/work as well as the role their efforts can play in supporting care and services for residents. Collectively, common purpose, shared interests and common goals will be highlighted and guide discussion around how these efforts can work better together focused on improving care and experiences for residents in nursing homes.  Current opportunities to work together will also be shared.

    Learning Objectives: TBD

    Trauma Informed Care: Working Through the Pandemic
    Speakers: Amy Stewart, MSN, RN, DNS-MT, QCP-MT, RAC-MT, RAC-MTA, Vice President of Education and Certification Strategy, American Association of Post-Acute Care Nursing; Pamela L. Truscott, MSN, RN, QCP, DNS-CT, Director, Clinical and Regulatory Services, AHCA/NCAL

    Description: To define trauma-informed care, we must first look at what trauma is. Has COVID-19 had an impact on you in any way? Have any events in your life shaken you to your core, or made you feel fear, anxiety, or even depression? These may all be sources of trauma. In order to provide the best care to your patients, but also to yourself and your colleagues, you must recognize that past traumas play a significant role in current situations. This session will explore trauma and teach you how to provide trauma-informed care to your patients, your colleagues, and yourself.

    Learning Objectives:

    1. Discuss trauma informed care and how to operationalize patient care.
    2. Identify self-care techniques to manage your own trauma.
    3. Describe what trauma is, the impact, and how to identify signs.


    Huddle Up! How Creating an Individualized Huddle Approach Drives Sustained Quality Improvement and Employee Engagement
    Brought to you by the Quality Improvement Committee
    Speakers: Jalene Carpenter, President and CEO, Nebraska Health Care Association, Madison Guthrie, Administrator, Brookstone View Skilled Nursing and Rehabilitation

    Description: The need for better communication is a common concern we hear from team members, residents, and family members. We know that improvement in communication improves outcomes on all levels, yet we struggle to find a sustainable solution. Huddles are that solution! But what is a huddle? How does it work? There is no “one size fits all” approach—the answers lie in your data and in following the Baldrige approach for continual process improvement. Organizations that have implemented a sustained huddle process have seen improvement in quality outcomes and customer and employee satisfaction, which in turn increases revenue and reduces turnover. This presentation will walk through how to develop an individualized approach to using huddles in your community.

    Learning Objectives:  

    1. Explain how to review your community’s data (Customer/Employee satisfaction; Quality Measures, etc.) to lay out a plan to utilize huddles to drive improvement.  
    2. Describe how to run effective huddles that are meaningful for those involved.  
    3. Utilize data to drive huddle agenda, which is fluid, part of the ongoing QAPI process and is in sync with the steps of the quality award journey.


    Bronze Quality Award Workshop: Part III
    Speakers: Meghan K. Karstetter, MSHS, Manager, Quality Improvement, AHCA/NCAL, Tim Case, MA, MSed, Administrator, AHCA/NCAL National Quality Award Program, AHCA, Leah Chambers, MHA, Quality Improvement Manager, AHCA/NCAL

    Description: Take the first step in your Quality Award journey. In this interactive workshop, participants will respond to all criteria of the 2023 Bronze Award. Using a case study, lectures, videos, sharing and feedback, participants will complete a Bronze application for their center during the workshop.
    NOTE: Participants must attend all four parts of the workshop.

    Learning Objectives:

    1. Participants will produce a complete or near complete Bronze application.
    2. Participants will become aware of ways by which the Bronze criteria can form the foundation for a robust quality improvement culture.
    3. Participants will become aware of ways in which preparing a Bronze application can help the facility set meaningful priorities.
    4. Participants will understand ways to leverage the insight gained through the Bronze application to align management, the workforce, priorities, and quality efforts.

 ‭(Hidden)‬ Wednesday, May 18

  • 7:30am - noon
    Registration Open
  • 8:00am - 8:45am
    Full Breakfast Buffet
  • 8:45am - 10:00am
    Concurrent Sessions - Pick 1 of 4 Options

    Leadership: Helping Others Succeed
    Speakers: Angela Watkins, Administrator, Magnolia Manor of Marion County, Jane Martin, Director of Nursing, Ethica Health & Retirement Communities

    Description: Effective leadership practices are often touted as the cornerstone for organizational excellence. Using the Baldrige Framework can help shape your organization and focus your leadership efforts. This session will explore how senior leaders’ personal actions guide and sustain organizations, and how they can inspire and encourage the workforce.

    Learning Objectives:

    1. Examine the factors that lead to high performing leadership.
    2. Explain how leaders can foster an organization culture focused on continuous improvement.
    3. Discuss how leaders can manage transformational change.
    4. Summarize actions leaders can take to motivate and encourage workforce members to perform at their highest level.


    Nobody Fights Their Own Ideas: How Innovation Drives Engagement
    Speaker: Craig E. Deao, MHA, Managing Director, Huron

    Description: Organizations need fresh ideas and new approaches—the kinds of ideas that can only come from frontline employees who are most knowledgeable about how processes work, where they are flawed, and how they align with your customers’ needs. Engaged employees fuel innovation. Luckily, innovation also fuels engagement. In this session, learn more about the virtuous cycle of engagement and innovation.

    Learning Objectives:

    1. Discuss the connection between engagement and innovation.
    2. Develop a heightened culture of innovation among front-line employees.
    3. Leverage innovation as a catalyst for engagement.


    A Matter of Trust: Working with Resident Families  
    Speakers: Barbara Speedling, BS, Quality of Life Specialist, Innovations for Quality Living, Petra Marquart, CEO and Program Developer, See ME, Inc.

    Description: The relationship between a resident and their family has a significant impact on the relationship that family has with the facility.  Family involvement in the care of a resident can sometimes lead to conflict with the caregiving staff and a decline in satisfaction for all concerned. This discussion offers participants a better understanding of how to prepare families to deal with a loved one living in a long-term-care community, how to manage their expectations, what to do when families are unhappy and how to handle conflict and disrespectful behaviors, primarily toward direct-case staff.


    Learning Objectives:

    1. Explain the regulatory standards and consumer expectations for quality care and quality of life.
    2. Describe the benefits of improved communication and coordination of care among members of the interdisciplinary team and residents and their families.
    3. Avoid and remedy family-facility relationship conflicts.


    Day to Day Management of Survey Trends and Hot Topics

    Brought to you by the Survey/Regulatory Committee
    Speakers: April Diaz, VP of Clinical Services, Marquis Companies, Elena Madrid, Executive Vice President for Regulatory Affairs, Washington Health Care Association

    Description: In this session we will review current national trends in survey activity, citations, and severity. We will discuss the high priority areas of focus identified by CMS, as well as demonstrate methods and tools that a facility leader can utilize in their day-to-day processes to help focus on individualized survey priorities. There will also be time for sharing and discussion. By early identification of trends and application of time efficient tools, a facility can quickly intervene to correct potential deficient practice to promote quality care and services and prevent regulatory non-compliance.

    Learning Objectives:

    1. The learner will be able to identify the top survey trends, CMS focus areas and citations at a national level.
    2. The learner will be able to identify tools and how to locate data of survey trends at a state or regional level.
    3. The learner will be able to identify day to day operational methods to manage and track compliance in high survey focused areas.

    Bronze Quality Award Workshop: Part IV
    Speakers: Meghan K. Karstetter, MSHS, Manager, Quality Improvement, AHCA/NCAL, Tim Case, MA, MSed, Administrator, AHCA/NCAL National Quality Award Program, AHCA, Leah Chambers, MHA, Quality Improvement Manager, AHCA/NCAL

    Description: Take the first step in your Quality Award journey. In this interactive workshop, participants will respond to all criteria of the 2023 Bronze Award. Using a case study, lectures, videos, sharing and feedback, participants will complete a Bronze application for their center during the workshop.
    NOTE: Participants must attend all four parts of the workshop.


    Learning Objectives:

    1. Participants will produce a complete or near complete Bronze application.
    2. Participants will become aware of ways by which the Bronze criteria can form the foundation for a robust quality improvement culture.
    3. Participants will become aware of ways in which preparing a Bronze application can help the facility set meaningful priorities.
    4. Participants will understand ways to leverage the insight gained through the Bronze application to align management, the workforce, priorities, and quality efforts.

  • 10:30am - 12:00pm
    Closing General Session – Provider Magazine LED Talks and Closing Keynote Address

    Session Description: The Provider Magazine curated LED Talks bring together speakers to deliver short, targeted, high impact presentations that are designed to uplift, inspire, suggest change of the status quo and more.

    Jerald Cosey Closing Keynote Address: What’s Next? The Power of COVID Conviction to Advance Senior Healthcare Leadership

    Today’s operational and clinical leaders navigate “white flag” moments daily. Responsibilities include quality outcomes, operational excellence, and staff development within a highly regulated industry, which may influence burnout as a healthcare professional.

    The worldwide COVID pandemic has compounded realities for the senior healthcare community. An epidemic that has scrutinized yet galvanized the industry and required professional and personal sacrifice.

    As operational and clinical leaders transition out of the worldwide pandemic, they must ask themselves “what’s next”? What’s next for the senior healthcare industry, their specific organization, and the communities in which they influence?

 ‭(Hidden)‬ Special Thanks!

AHCA/NCAL would like to recognize the Quality Cabinet Committees​ ​

  • AHCA Quality Improvement Committee
  • NCAL Quality Committee
  • AHCA Survey/Regulatory Committee
  • AHCA Clinical Practice Committee
  • AHCA/NCAL Customer Experience Committee
  • AHCA/NCAL Workforce Committee
  • AHCA/NCAL Emergency Preparedness and Life Safety Committee