National Quality Award Program

​​​2025 Applications and Resources Now Available​

The National Quality Award Program is excited to announce the opening of the 2025 application cycle! We've prepared a suite of new and enhanced educational materials across all award levels, designed to set you on the path to success.

Access these essential resources today.

For more resources, scroll down. ​​

 2025 Program Dates

  • ​Application Packets and Criteria Series Available: July 9, 2024
  • Intent to Apply and Portal Opens: August 2024
  • Intent to Apply Deadline: November 14, 2024, at 8 p.m. EST
  • Application and Payment Deadline: January 23, 2025, at 8 p.m. EST

 ‭(Hidden)‬ 2024 Notification Dates

We are a few months away from announcing our 2024 National Quality Award recipients!​ Mark these dates on your calendar and stay tuned for more program updates.​
  • Bronze: Thursday, May 30
  • Silver: Thursday, June 27​
  • Gold: Friday, August 9

 Quality Award Stories

Explore our Quality Award Stories website​ and discover remarkable achievements in long term care. Share your Quality Award journey and showcase how it has elevated your organization’s standards and outcomes. Your story could inspire others and be featured in our national communications, highlighting your commitment to excellence. Submit your story today to join a network of dedicated providers striving for continuous improvement. Be inspired by your peers and contribute to a legacy of outstanding care.

 

 

2025 Quality Award Applications and Resources Now Availablehttps://publish.ahcancal.org/News-and-Communications/Blog/Pages/2025-Quality-Award-Applications-and-Resources-Now-Available.aspx2025 Quality Award Applications and Resources Now Available7/17/2024 4:00:00 AM​​​​The <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">National Quality Award Program</a> is excited to announce the opening of the 2025 application cycle! Access our new and enhanced educational materials on the Quality Award website to set yourself on the path to success.<br><br>Prepare for a transformative year with these essential resources:<br><ul><li>Comprehensive application packets: Bronze for SNFs & ID/DDs, Bronze for ALs, Silver and Gold</li><li>Month-to-month roadmaps to guide Bronze​, Silver and Gold applicants</li><li>Kick-off webinar recorded on July 9 (<a href="/News-and-Communications/Blog/Pages/Don%27t-Miss-the-2025-Quality-Award-Program-Kick-Off-Webinar-Today.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">in case you missed it​</a>)</li><li>Criteria video series on <a data-linkto="https://" data-cke-saved-href="https://educate.ahcancal.org/nationalqualityaward" href="https://educate.ahcancal.org/nationalqualityaward" title="ahcancalED" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">ahcancalED</a></li></ul>​​By participating in the Quality Award Program, you can:<br><ul><li>Gain invaluable external perspectives</li><li>Receive detailed, constructive feedback</li><li>Enhance organizational resilience and performance</li><li>Achieve prestigious recognition</li></ul>Discover the incredible journeys of past recipients on the <a href="/Quality/National-Quality-Award-Program/Pages/Quality-Award-Stories.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Quality Award Stories</a> website. Imagine this could be your story next year!<br> <br>Seize this chance to demonstrate your dedication to excellence. Visit the Quality Award website now to access the latest materials for the 2025 application cycle.<br> <br>For any inquiries, contact the Quality Award Program at <a href="mailto:qualityaward@ahca.org?subject=" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">qualityaward@​ahca.org</a>.<div><br></div><div><br><div style="text-align:center;"><a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank"><span class="ms-rteFontSize-4">Access 2025 Applications & Resources</span>​</a></div>​</div><div><br>Thanks to Our Sponsors!<strong> </strong>The National Quality Award Program is sponsored by AHCA/NCAL Associate Business Members: <a data-linkto="https://" href="https://pharmerica.com/" title="PharMerica" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083">PharMerica</a>, <a data-linkto="https://" href="https://www.firstquality.com/what-we-make/adult-incontinence" title="Prevail by First Quality" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083">Prevail by First Quality</a>, <a data-linkto="https://" href="https://snapcare.com/" title="SnapCare" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083">SnapCare</a>, <a data-linkto="https://" href="https://healthcapusa.com/" title="HealthCap" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083">HealthCap</a>, and <a data-linkto="https://" href="https://www.matrixcare.com/" title="MatrixCare." data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083">MatrixCare.</a><br><div><br></div></div>
2025 Quality Award Applications Available Nowhttps://publish.ahcancal.org/News-and-Communications/Blog/Pages/2025-Quality-Award-Applications-Available-Now.aspx2025 Quality Award Applications Available Now7/9/2024 4:00:00 AM<p></p><p>The National Quality Award Program is thrilled to announce the launch of the 2025 application cycle! Starting today, July 9, 2024, new and updated educational materials for all award levels are available on the <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Quality Award website</a> to help you begin your application process with confidence.</p><p>Get ready for a year of excellence in action! By participating in the Quality Award Program, organizations gain valuable outside perspectives, learn from detailed feedback, become more resilient, boost performance, and earn prestigious recognition. Ultimately, this enhances both the quality of care and the quality of life for residents and staff.</p><p>Don't miss this opportunity to showcase your commitment to excellence. Visit the <a href="/Quality/National-Quality-Award-Program/Pages/default.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Quality Award website</a> today to access the new materials and start your application. </p><p>Join the ranks of top-performing organizations and make a lasting impact on the lives of your residents and staff.</p><p>Questions? Contact the Quality Award Program by emailing <a href="mailto:qualityaward@ahca.org" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">qualityaward@ahca.org</a>.<br></p><p>​</p>
Don't Miss the 2025 Quality Award Program Kick-Off Webinar Todayhttps://publish.ahcancal.org/News-and-Communications/Blog/Pages/Don't-Miss-the-2025-Quality-Award-Program-Kick-Off-Webinar-Today.aspxDon't Miss the 2025 Quality Award Program Kick-Off Webinar Today7/9/2024 4:00:00 AMJoin the National Quality Award Program team today, July 9, at 2 p.m. ET for the 2025 Quality Award Program Kick-Off Webinar. This event is your gateway to successfully starting your 2025 application.<br><br>Why Attend?<br><br><ul><li>Crucial Deadlines: Stay ahead of key dates.</li><li>Essential Resources: Discover the tools that will help you succeed.</li><li>Expert Answers: Get your questions answered live by our team.</li></ul>Can't make it? Don't worry! A recording of the webinar will be available shortly after the event.<br><br><a href="https://educate.ahcancal.org/products/2025-national-quality-award-program-kick-off#tab-product_tab_overview" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">Sign up now</a> and take the first step towards excellence in 2025!<br><br>Have Questions? We're here to help. Contact the Quality Award Program at <a href="mailto:qualityaward@ahca.org" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083" target="_blank">qualityaward@​ahca.org</a>.<br><br><br>​<br><br>
AHCA/NCAL Announces 2024 Silver National Quality Award Recipientshttps://publish.ahcancal.org/News-and-Communications/Press-Releases/Pages/AHCA-NCAL-Announces-2024-Silver-National-Quality-Award-Recipients.aspxAHCA/NCAL Announces 2024 Silver National Quality Award Recipients6/27/2024 4:00:00 AM<strong>​WASHINGTON, D.C. – </strong>The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) today announced the recipients of the 2024 Silver – Achievement in Quality Award. This year, 98 skilled nursing care centers, 16 assisted living communities, and 25 dual skilled nursing/assisted living organizations in 31 states earned the Silver Award – the second of three distinctions possible through the AHCA/NCAL National Quality Award Program. The Program recognizes facilities that meet progressively rigorous standards of performance to further improve the lives of residents and staff in long term and post-acute care.<br><br>"This recognition highlights the extraordinary innovation and drive of our members," said Mark Parkinson, President and CEO of AHCA/NCAL. "Their relentless pursuit of excellence supports resident care and fosters a nurturing work culture for staff. We are proud to recognize their success and their significant contributions to quality care."<br><br>"The profound dedication and passion of our recipients are incredibly inspiring," said LaShuan Bethea, Executive Director of NCAL. "Each effort to enhance resident care and improve staff well-being demonstrates their unwavering commitment. By prioritizing quality, they create thriving communities where everyone benefits. I am honored to recognize this significant milestone and the positive impact they make."<br><br>Silver and Gold awarded centers have better <a href="/Quality/National-Quality-Award-Program/Documents/QA_fastfacts_2020.pdf" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083">quality metrics</a> and surveys than the rest of the nation. A long term care center must first achieve the Bronze – Commitment to Quality Award before moving to the Silver level. Applicants adhere to the criteria of the Baldrige Performance Excellence Program to evaluate and improve their processes, which leads to positive results.<br><br>"These providers have shown extraordinary resilience and dedication by earning this award," said Cathy Bergland, AHCA/NCAL National Quality Award Board Chair. "Their success is a testament to their commitment to quality and excellence. I applaud their hard work and celebrate their outstanding contributions to long term and post-acute care."  <br><br>A list of all 2024 Silver recipients is available on the <a href="/Quality/National-Quality-Award-Program/Pages/QualityAwardRecipients.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083">AHCA/NCAL Quality Award website</a>.<br><br>On May 30, AHCA/NCAL <a href="/News-and-Communications/Press-Releases/Pages/AHCA-NCAL-Announces-2024-Bronze-National-Quality-Awards.aspx" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083">announced</a> more than 700 organizations earned the Bronze - Commitment to Quality Award. The Association will announce the honorees of the prestigious Gold Quality Award in August.<br><br>The 2024 National Quality Award Program is sponsored by AHCA/NCAL Associate Business Members: PharMerica, Prevail by First Quality, SnapCare, HealthCap, and MatrixCare.<br><br>The National Quality Awards will be presented during <a href="https://deliveringsolutionsorg.eventscribe.net/" data-feathr-click-track="true" data-feathr-link-aids="60b7cbf17788425491b2d083">Delivering Solutions 24</a>, the AHCA/NCAL Convention & Expo, October 6-9, 2024, in Orlando, Florida.​​<br><br>Today, we're happy to announce the 2024 Silver Quality Award recipients. This year, 98 skilled nursing care centers, 16 assisted living communities, and 25 dual-skilled nursing/assisted living organizations earned the Silver Award Nearly 140 long term care providers earn recognition for demonstrating high-level performance and quality outcomes


​The Award Levels

 Bronze Award

qaward_24bronze.pngAbout the Bronze Award 

The first step in the AHCA/NCAL National Quality Award Program is the Bronze – Commitment to Quality Award.

The Bronze Award level provides applicants with the tools and resources they need for continuous improvement in quality care. Through the Bronze criteria, based on the Baldrige Excellence Framework, applicants will assess their organization’s mission, vision, and key factors that lead to success. At this award level, utilizing the criteria questions applicants develop an organizational profile for their center. Applying for the AHCA/NCAL Bronze National Quality Award gives your organization a strong foundation for the second step—the Silver – Achievement in Quality Award​ level.  

Questions about the contents of this program may be directed to qualityaward@ahca.org


 Bronze Application & Resources

Essential Resources
Supporting Resources

 ‭(Hidden)‬ 2021 Bronze Key Dates

Notification
June 3, 2021

 Silver Award

qaward_24silver.pngAbout the Silver Award

The second step in the AHCA/NCAL National Quality Award Program is the Silver – Achievement in Quality Award. 

At the Silver Award level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes. The Silver criteria, based on the Baldrige Excellence Framework, provide applicants with a thorough assessment of how their organization works, its effectiveness, and tools for improvement in their approaches. The Silver level gives a clear pathway for recipients moving to the highest honor of recognition, the Gold – Excellence in Quality Award. 

Applicants must receive a Bronze – Commitment to Quality​ Award before applying at the Silver level. 

Questions about the contents of this program may be directed to qualityaward@ahca.org

 Silver Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Silver Key Dates

Notification
June 24, 2021

 Gold Award

qaward_24gold.pngAbout the Gold Award

The final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession.

​At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence Framework in its entirety.

Applicants are required to receive the Bronze – Commitment to Quality and Silver – Achievement in Quality​ Awards before applying at the Gold level. 

Questions about the contents of this program may be directed to qualityaward@ahca.org

​Gold Award Spotlight

2023​ 

2022 

2021 
2020 

 Gold Application & Resources

Essential Resources
Supporting Documents
Supporting Documents for Assisted Living

 ‭(Hidden)‬ 2021 Gold Key Dates



 About The Program

​The AHCA/NCAL National Quality Award Program helps you to evaluate your organization’s strengths and opportunities, identify critical areas for improvement, and implement a plan to be stronger, more resilient, and suc​c​essful than ever before. ​​​​​​​​​​​​The ​​three-level program evaluates long term care organizations capabilities against nationally recognized standards for excellence, making it one of the most comprehensive and cost-effective performance assessments available to providers. Each progressive award levels— Bronze – Commitment to Quality, ​​Silver - Achievement in Quality, and Gold – Excellence in Quality, requires a more detailed demonstration of superior performance. Learn ​more​​​​​ about the value of the program.​
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