Building Trust in LTC: A Strategy to Improve Vaccine Uptake, Patient Safety, & Staff Well Being

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Overview

Staff trust leaders when they believe that they care about them (empathy), have faith in their judgment and competence (logic), and think they are acting with the real person (authenticity). When trust is absent between leaders and staff in long term care facilities, research shows that vaccination uptake, patient safety, quality of care, and staff well-being are negatively impacted.

AHCA is equipping leaders to use trust-building methods through Building Trust in LTC: A Strategy to Improve Patient Safety, Staff Wellbeing & Vaccine Uptake in Long Term Care.

Based on the science of trust building, this 4-lesson virtual program is full of tools and resources to help leaders build trust with staff.

Questions?

Contact us at BuildingTrust@ahca.org

Faculty

David Gifford
​David Gifford, MD, MPH, is a geriatrician who currently serves as Chief Medical Officer at the American Health Care Association (AHCA). He helped create the Quality Department at AHCA, which assists providers in their quality improvement efforts and works with administration officials on regulations and policies impacting the profession. He also established the Center for Health Policy and evaluation in LTC at AHCA. Dr. Gifford serves on the Board of the Baldrige Foundation and chairs the U.S. Department of Veteran’s Affairs Geriatric and Gerontology Advisory Committee, a congressional chartered committee to advise the U.S. Secretary of Veteran’s Affairs on geriatric services for veterans. He is a former Director of the Rhode Island State Department of Health from 2005 to 2011, where he received the National Governor’s Distinguished Service Award for State Officials for his management of the H1N1 influenza outbreak. Prior to that, he served as Chief Medical Officer for Quality Partners of Rhode Island, where he directed the CMS national nursing home-based quality improvement effort.  He holds a faculty appointment at Brown University Medical School and School of Public Health and served as medical director in several nursing homes in Rhode Island. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA, where he also earned his Master’s in Public Health while a Robert Wood Johnson Clinical Scholar.

​Advisory Group

Etan Bleichman

​Etan Bleichman

Legacy Healthcare - Regional Director of Operations

What makes you passionate about building trust in LTC?
Trust is at the core building block of any successful relationship.  We need to continue to firm up our base in order to keep a stable ground from which our relationships cannot only grow, but flourish.

​Stakeholders

AAPCN (American Association of Post-Acute Care Nursing)

The American Association of Post-Acute Care Nursing (AAPACN) represents more than 15,000 post-acute care nurses and professionals working in more than 5,125 facilities. Dedicated to supporting LTPAC nurses and healthcare professionals in providing quality care, AAPACN offers members best in-class education, certification, resources, and strong collaborative communities.
AAPACN exists to support the professional development, empowerment, and success of its members with resources optimizing return on members’ investment. Review AAPACN’s Treatment of Members policy.

AAPACN is a 501(c)(6) non-profit organization that reinvests revenue into the creation of high quality resources, education, and certifications to benefit post-acute professionals and the residents they serve.


ACHCA (American College of Health Care Administrators)

Founded in 1962, ACHCA is a non-profit professional membership association that provides superior educational programming, networking, and career development opportunities for its members.

Guided by the vision that dynamic leadership fosters long term health care services that are meaningful, successful, and efficient, ACHCA identifies, recognizes, and supports post-acute and aging services leaders, advocating for their mission and promoting excellence in their profession.
The American College of Health Care Administrators (ACHCA) is the catalyst for excellence in post-acute and aging services leadership.


AMDA (The Society For Post-Acute And Long-Term Care Medicine)

The Society for Post-Acute and Long-Term Care Medicine is the only medical specialty society representing the community of over 50,000 medical directors, physicians, nurse practitioners, physician assistants, and other practitioners working in the various post-acute and long-term care (PALTC) settings. The Society’s 5,500 members work in skilled nursing facilities, long-term care and assisted living communities, CCRCs, home care, hospice, PACE programs, and other settings.
We promote and enhance the development of competent, compassionate, and committed medical practitioners and leaders to provide goal-centered care across all post-acute and long-term care settings.

Dedicated to defining and improving quality, we advance our mission through timely professional development, evidence-based clinical guidance, and tireless advocacy on behalf of members, patients, families, and staff.


NADONA (The National Association of Directors of Nursing Administration in Long Term Care)

Since 1986, the National Association of Directors of Nursing Administration in Long Term Care have been THE leading advocate and educational organization for DONs, ADONs and RNs (in management positions and/or serving as Director of Nursing Services, Nurse Administrator, VP of Clinical Services, Consultants, Nurse Educators, MDS Nurses, Staff Development, Transitional Care Nurse, Infection Prevention Nurses or any RN that has previously served in a role equivalent to DON or ADON) in Long Term Care (LTC). NADONA was founded by dedicated LTC professionals, and our board of trustees still consists of LTC professionals. We understand your daily challenges, and are here to provide you with the tools you need for professional success.

The mission of NADONA is to be the leading professional organization for current and aspiring nursing leaders through professional development, board certification, and clinical expertise related to the promotion of health and wellness of individuals in the long term care and post-acute care continuum.


NAHCA (The National Association of Health Care Assistants)

There are many benefits to being a member of the National Association of Health Care Assistants (NAHCA). As the CNA Association, we stand together to demonstrate our professional pride and advocate for policies and practices that advance certified nursing assistants in their careers as well as their personal lives. NAHCA members represent nursing homes, assisted living, home care, hospice, and even hospital care. We have a large number of CNA members nationwide.


The National Association of Health Care Assistants mission is to elevate the professional standing and performance of a CNA and other caregivers through recognition, advocacy, education and empowerment while building a strong alliance with health care providers to maximize success and quality patient care.


HCA (Healthcentric Advisors)

Healthcentric Advisors is a nationally-recognized, nonprofit healthcare quality improvement organization delivering education, technical assistance, research, analytical and project management services.
Founded in 1994 to establish a quality improvement resource for Rhode Island healthcare providers, we quickly developed expertise in a range of subjects. This expertise has led to contracts and engagements that provide services beyond Rhode Island. Since 1994 we have expanded our portfolio of services, established offices in two other New England states and continued to serve clients and stakeholders nationwide.

Healthcentric Advisors develops and provides innovative and evidence-based consultation, education, tools and resources that measure and improve the quality, safety and value of person-centered healthcare.