The Centers for Medicare and Medicaid Services has announced that starting January 3, 2026, it is transitioning to two new provider enrollment site visit contractors that are authorized to verify in person the operational status of providers.
The new site verification service contractors will conduct these visits:
- West: Signature Consulting Group
Until February 14, 2026, outgoing contractors may continue performing site visits:
- East: Palmetto GBA and its subcontractors:
- Overland Solutions, Inc., an affiliate of EXL
- Information Discovery Services
- National Creditors Connection, Inc.
- West: Deloitte Consulting, LLP and its subcontractors:
- Nationwide Management Services, Inc.
- Arthur Lawrence Management, LLC
- Computer Evidence Specialists, LLC
Background
CMS conducts a brief site visit verification process, separate from CMS or State Survey Agency health and safety surveys, for all provider types using National Site Visit Contractors (NSVCs). This process may involve taking photographs. Site visit inspectors carry a photo ID and CMS-issued letter of authorization that providers may review but not retain or copy. If you or your staff want to verify that CMS ordered a site visit before permitting entry, contact your MAC. Make your office staff aware of the site visit verification process. An inspector’s inability to perform a site visit may result in denial of your Medicare enrollment application or revocation of your Medicare billing privileges.